Accessible information
Choose the experience you want to offer.
Bring your audience closer to your content.
Create voice experiences that inform, guide, and receive audience requests at different points in their journey.
Make information easier to find
Contextual conversations
Set voice, content, and limits.
Organized support
Test the experience and review how it is used.
For different media experiences
Guide people to account and subscription information.
Event information
Choose the experience you want to offer. Use the configured information and route exceptions to the right team.
Subscriber questions
Set the voice, content, and conversation boundaries. Use the configured information and route exceptions to the right team.
Content guidance
Test the experience and review how it is used. Use the configured information and route exceptions to the right team.
Routing audience requests
Choose the experience you want to offer. Use the configured information and route exceptions to the right team.
Audience information
Event information
Conversations for every media experience
Built for media and entertainment operations
Explore the platformConnect your existing systems
Configure tools and APIs approved by your organization.
Set the voice and instructions
Adjust the agent's voice and guidance for each interaction.
Define the agent's scope
Choose which information, answers, and actions are available.
Route cases to your team
Send requests that need specialist attention to the responsible team.
Shape workflows around your operation
Organize questions and next steps around your established processes.
Organize after-hours follow-ups
Record requests when your team is unavailable and prepare the next step.
Make every conversation count.
Frequently asked questions
What can the agent handle for media and entertainment?
You choose the topics, information, and actions available to the agent. Start with event information and define when the conversation should be routed to your team.
Can the agent transfer a call to a person?
Yes. Set the conditions for a transfer and the team that should receive the request.
How can I test a workflow before launch?
Try scenarios such as event information, review the responses, and adjust the flow before connecting it to customers.