Information before arrival
Choose the information and policies the agent can access.
Thoughtful service at every turn.
Organize questions about reservations, travel changes, hours, and services, and route exceptions to the responsible team.
More time to welcome every traveler
Organized requests
Configure the flows and cases that need a team handoff.
Support during the stay
Test conversations before publishing.
For travel and hospitality services
Guide guests before arrival and throughout their stay.
Reservation questions
Choose the information and policies the agent can access. Use the configured information and route exceptions to the right team.
Changes and cancellations
Configure the flows and cases that need a team handoff. Use the configured information and route exceptions to the right team.
Hours and services
Test conversations before publishing. Use the configured information and route exceptions to the right team.
Requests during a stay
Choose the information and policies the agent can access. Use the configured information and route exceptions to the right team.
Traveler support
Reservation questions
Conversations throughout the journey
Built for travel and hospitality operations
Explore the platformConnect your existing systems
Configure tools and APIs approved by your organization.
Set the voice and instructions
Adjust the agent's voice and guidance for each interaction.
Define the agent's scope
Choose which information, answers, and actions are available.
Route cases to your team
Send requests that need specialist attention to the responsible team.
Shape workflows around your operation
Organize questions and next steps around your established processes.
Organize after-hours follow-ups
Record requests when your team is unavailable and prepare the next step.
Make every conversation count.
Frequently asked questions
What can the agent handle for travel and hospitality?
You choose the topics, information, and actions available to the agent. Start with reservation questions and define when the conversation should be routed to your team.
Can the agent transfer a call to a person?
Yes. Set the conditions for a transfer and the team that should receive the request.
How can I test a workflow before launch?
Try scenarios such as reservation questions, review the responses, and adjust the flow before connecting it to customers.