Questions answered
Organize FAQs and store policies.
A better conversation after every purchase.
Answer customer questions, help them find the next step, and keep your team informed when a conversation needs human attention.
Support that follows the customer journey
Organized requests
Set when a conversation should be transferred.
More context for your team
Review recurring questions to improve the flow.
For different retail operations
Answer questions about locations, hours, and available services.
Product information
Organize FAQs and store policies. Use the configured information and route exceptions to the right team.
Order questions
Set when a conversation should be transferred. Use the configured information and route exceptions to the right team.
Exchanges and returns
Review recurring questions to improve the flow. Use the configured information and route exceptions to the right team.
Post-purchase support
Organize FAQs and store policies. Use the configured information and route exceptions to the right team.
Post-purchase support
Product information
Conversations at every stage of a purchase
Built for retail and e-commerce operations
Explore the platformConnect your existing systems
Configure tools and APIs approved by your organization.
Set the voice and instructions
Adjust the agent's voice and guidance for each interaction.
Define the agent's scope
Choose which information, answers, and actions are available.
Route cases to your team
Send requests that need specialist attention to the responsible team.
Shape workflows around your operation
Organize questions and next steps around your established processes.
Organize after-hours follow-ups
Record requests when your team is unavailable and prepare the next step.
Make every conversation count.
Frequently asked questions
What can the agent handle for retail and e-commerce?
You choose the topics, information, and actions available to the agent. Start with product information and define when the conversation should be routed to your team.
Can the agent transfer a call to a person?
Yes. Set the conditions for a transfer and the team that should receive the request.
How can I test a workflow before launch?
Try scenarios such as product information, review the responses, and adjust the flow before connecting it to customers.