Consistent answers
Connect the information your agent can access.
Every call brings your customers closer.
Answer questions about plans and services, and route requests through clear voice conversations that follow your support process.
Simpler support for subscribers
Request triage
Set triage questions and conversation boundaries.
Context-rich handoffs
Review calls with your team and refine the flow.
For every kind of telecom operation
Answer questions about plans, number transfers, and services.
Plan and service questions
Connect the information your agent can access. Use the configured information and route exceptions to the right team.
Request status updates
Set triage questions and conversation boundaries. Use the configured information and route exceptions to the right team.
First-line phone support
Review calls with your team and refine the flow. Use the configured information and route exceptions to the right team.
Escalation of complex cases
Connect the information your agent can access. Use the configured information and route exceptions to the right team.
Subscriber support
Plan and service questions
Conversations for every stage of service
Built for telecommunications operations
Explore the platformConnect your existing systems
Configure tools and APIs approved by your organization.
Set the voice and instructions
Adjust the agent's voice and guidance for each interaction.
Define the agent's scope
Choose which information, answers, and actions are available.
Route cases to your team
Send requests that need specialist attention to the responsible team.
Shape workflows around your operation
Organize questions and next steps around your established processes.
Organize after-hours follow-ups
Record requests when your team is unavailable and prepare the next step.
Make every conversation count.
Frequently asked questions
What can the agent handle for telecommunications?
You choose the topics, information, and actions available to the agent. Start with plan and service questions and define when the conversation should be routed to your team.
Can the agent transfer a call to a person?
Yes. Set the conditions for a transfer and the team that should receive the request.
How can I test a workflow before launch?
Try scenarios such as plan and service questions, review the responses, and adjust the flow before connecting it to customers.