Agent runs and usage

The Agent Runs area shows the activity generated by your voice agents. Use it to inspect individual conversations and understand usage for the current workspace.

Review a run

Open Agent Runs from the dashboard, then select a run to review its status, agent, timestamps, duration, transcript, recording, and usage details when available.

Use the available filters and pagination to narrow the list by agent, status, or time period.

Usage and billing

Usage is measured from completed agent activity and appears in the workspace billing ledger. See Billing for included credits, overage pricing, and subscription management.

Investigate a conversation

1. Select the correct workspace and open the agent's run list.
2. Find the run by agent and time using the filters offered by the screen.
3. Open details and compare the transcript with the expected result.
4. Review actions, initial context and extracted data where available.
5. Listen to a voice conversation's recording when investigating audio or interruptions.

Text chat does not produce a voice recording. Transcript, recording and result availability depends on the run's state, channel and configuration.

Quality evaluation

Review the conversation separately from the call status. A completed conversation may fail to meet the customer's goal. Check the transcript and tool calls before adjusting the agent instructions.

Compare usage with results

Use duration and recorded details to understand an individual conversation. Open Reports for period totals and Billing for cycle credits. Do not treat totals from different periods as the same measurement.

Keep a problematic run's identifier for repeating the scenario in Testing or requesting support. Do not share credentials along with the record.