Documentation / Reports
Reports
Analyze agent performance and conversation outcomes.
The Reports area provides workspace-level summaries of agent activity and conversation outcomes.
Use reports to compare agents, review trends over time, and identify conversations that need follow-up. Find the conversation in Runs when you need the transcript, recording, or detailed usage information.
Report availability depends on the data collected by your agents and the selected time range.
Select the scope
- Open Reports in the workspace you want to analyze.
- Choose a week, month or custom range.
- Select one agent or the set offered by the filter.
- Check the displayed period and timezone before comparing results.
Read the metrics
| Metric | What to inspect |
|---|---|
| Calls | Recorded count within the selected range |
| Conversation time | Aggregate conversation duration |
| Conversation credits | Aggregate usage presented by the report |
| Transfers | Recorded transfer count |
| Status distribution | Distribution across available conversation outcomes |
Charts show calls and minutes over time. Higher volume does not prove better quality: inspect individual conversations, transcripts and tool calls.
Investigate a difference
For an unexpected period or outcome, find the corresponding conversations in Runs. Check filters, timezone and data availability before attributing the difference to the agent.
An empty period is not necessarily an error: confirm activity for the selected agent and workspace. Use Billing for billing-cycle and payment information.