Documentation / End Call
End Call
Allow your AI agent to terminate calls when conversations reach a natural conclusion or specific conditions are met.
The End Call tool enables your AI agent to terminate calls programmatically when conversations reach a natural conclusion, specific conditions are met, or when instructed by the caller.
How It Works
The End Call tool provides a clean way to terminate conversations:
- Agent Decision: Your AI agent determines the call should end based on conversation context
- Optional Message: Agent can provide a closing message before ending the call
- Clean Termination: Call is terminated gracefully through the telephony provider
- Call Disposition: Call disposition is updated in the system
Configuration
Basic Settings
- End Message: Optional closing message played before termination
- Reason: Optional reason code for call termination tracking
Agent Usage
Your AI agent can end calls during conversations:
end_call(message="Thank you for calling. Have a great day!", reason="conversation_complete")
Common scenarios:
- Conversation has reached natural conclusion
- User explicitly requests to end the call
- Agent has completed all requested tasks
- Call timeout or error conditions