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Documentation / Inbound Calling

Inbound Calling

Route incoming calls from Twilio, Telnyx, or VoIP via SIP to your Tigy AI agent.

Tigy AI exposes one inbound route for the workspace. Assign an inbound agent to the phone number or SIP number that should receive calls.

Supported connections

Twilio

Receive calls through a Twilio phone number

Telnyx

Receive calls through Telnyx Call Control

VoIP via SIP

Receive VoIP calls through the SIP number assigned to an agent

How inbound calling works

  1. Your telephony provider receives the call.
  2. The provider sends the event to Tigy AI's inbound route.
  3. Tigy AI identifies the workspace and agent from the configured number.
  4. The call is connected to the selected agent.

Configure inbound calling

  1. Open Telephony in the Tigy AI dashboard.
  2. Add a Twilio or Telnyx configuration, or open the agent's SIP settings.
  3. Add a phone number or copy the agent's SIP number.
  4. Select the agent that should answer calls to this number.
  5. Save and place a test call to the configured number.

For provider-specific setup, see Twilio, Telnyx, or VoIP via SIP.

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On this page

  • Supported connections
  • How inbound calling works
  • Configure inbound calling